Customer Care Solutions
In bound out bound and call overfow capture systemsB.P.O
Data management, Record Cleancing, Data converstion, Processing, Sorting and Entry .
Transcription services
Confrence calls, Business Transcription, Insurance and voicemail Transcription services.
Our Services
Transcription
Nurture World offers the following Transcription services.
• Voicemail Transcription
• Medical Transcription
• General Transcription
• Conference Call Transcription
• Business Transcription
• Legal Transcription
Nurture World is Scalable to offer Quick TAT, handles Bulk Work, Quality Innovation, and we provide guaranteed 99.8%+ accuracy through our highly skilled Quality Assurance Process. Our QA offers an innovative 3-tier quality assurance system with constant quality checks and feedback from Certified Quality Assurance. We are extremely sensitive about the many regulations that affect the industry, and fully understand that the information we work with is extremely confidential, and is guaranteed by signing an (NDA) None Disclosure Agreement. To this end, we make sure to follow all necessary protocols to achieve full compliance on the NDA, which we maintain at all times. We look forward to work or partner with You. With extensive experience in Customer care, Telemarketing, Document conversion, cleansing & data entry services. We endeavor to Nurture Excellent Relations with You.
Nurture World offers the following Transcription services.
• Voicemail Transcription
• Medical Transcription
• General Transcription
• Conference Call Transcription
• Business Transcription
• Legal Transcription
Nurture World is Scalable to offer Quick TAT, handles Bulk Work, Quality Innovation, and we provide guaranteed 99.8%+ accuracy through our highly skilled Quality Assurance Process. Our QA offers an innovative 3-tier quality assurance system with constant quality checks and feedback from Certified Quality Assurance. We are extremely sensitive about the many regulations that affect the industry, and fully understand that the information we work with is extremely confidential, and is guaranteed by signing an (NDA) None Disclosure Agreement. To this end, we make sure to follow all necessary protocols to achieve full compliance on the NDA, which we maintain at all times. We look forward to work or partner with You. With extensive experience in Customer care, Telemarketing, Document conversion, cleansing & data entry services. We endeavor to Nurture Excellent Relations with You.
Inbound - Outbound Customer Care Solution
Most companies and Call Centers receive large volumes of inbound phone calls at a given time and can’t deal with excessive loads or targeted campaigns. Nurture provides a paradigm shift by sending overflow calls to the Nurture World system, as voice messages which are then transcribed, sorted depending on clients priorities and sent to your CRM system by email or API. Once transcribed the voice messages can be search texturally there by greatly improving the speed and quality of response by providing an outbound follow up on your customers concerns already armed with the relevant solutions for your clients from the transcribed text.
• Scroll through messages and respond to the most urgent first
• Textural searching for keywords enables faster and more accurate analysis of campaigns
• Voice messages can be forwarded as an email between departments and clients
• Called from numbers (unless withheld) and phone numbers left by the caller are captured and are therefore searchable, vastly improving tracking and retrieving of voice messages
Predictive Outbound Response
One of the key benefits of using Voicemail customer care system is the quality of response. The operator will have already analyzed the voicemail text, thus will be in a position to make a quick result oriented call to the customer.
Other benefits are better management of KPI’s as operators are assigned an hourly work queue for customer follow ups compared to operators waiting for calls which at some cases may be put on hold by operators.
Most companies and Call Centers receive large volumes of inbound phone calls at a given time and can’t deal with excessive loads or targeted campaigns. Nurture provides a paradigm shift by sending overflow calls to the Nurture World system, as voice messages which are then transcribed, sorted depending on clients priorities and sent to your CRM system by email or API. Once transcribed the voice messages can be search texturally there by greatly improving the speed and quality of response by providing an outbound follow up on your customers concerns already armed with the relevant solutions for your clients from the transcribed text.
• Scroll through messages and respond to the most urgent first
• Textural searching for keywords enables faster and more accurate analysis of campaigns
• Voice messages can be forwarded as an email between departments and clients
• Called from numbers (unless withheld) and phone numbers left by the caller are captured and are therefore searchable, vastly improving tracking and retrieving of voice messages
Predictive Outbound Response
One of the key benefits of using Voicemail customer care system is the quality of response. The operator will have already analyzed the voicemail text, thus will be in a position to make a quick result oriented call to the customer.
Other benefits are better management of KPI’s as operators are assigned an hourly work queue for customer follow ups compared to operators waiting for calls which at some cases may be put on hold by operators.
B.P.O
Nurture-World provides her clients with an outlook that provides a competitive edge in a crowded market by designing and developing creative Solutions/production processes, inspired by experienced dynamic and open minded individuals. Our main focus is to provide our clients with cost effective work force, that improve the efficiency of their business process and enables our clients maintain a competitive performance in the respective industries. Our outsourcing services include:
• Voicemail Transcription, Conference Call and Business Transcription.
• Data conversion, voice & Document translation, data processing, record cleansing services.
• Proofreading , online form filling and OCR conversion.
• Texting services , Text Live chat and customer support services.
• Inbound out bound customer care services.
• Graphic, Wed Design, Branding & Corporate Identity.Benefits to our Partners, while delivering very high accuracy and quality service to the client, including a reliable opportunity for our Partners to concentrate on her core business & marketing strategies while we support your Business Processes. We are committed to improving our client’s current image to that benchmarked with international standards.
